Night Porter

Our Holiday Inn Winchester is an exciting and innovative hotel where each day is uniquely different. Located on the edge of the beautiful South Downs National Park and within five minutes from Winchester City Centre it’s accessible location and multi-million-pound refurbishment has made it into one of the flagship Holiday Inns in the UK. With that in mind, the Holiday Inn Winchester is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.

Modern and contemporary, this award-winning Hotel offers something for all. It's a big operation, so you’ll need to be hands on, with 131 rooms, 8 flexible event spaces, The Odyssey Restaurant, Bar and Pizzeria and our stunning ANA Spa. Whether it be a pre-cruise stay, accommodation for a business trip, a relaxing spa-day, wedding, birthday party or family celebration, our hotel offers it all.

This could be your opportunity to work somewhere fast-paced and growing, somewhere where you can be yourself, create memorable experiences for every guest and put your stamp on the ever-evolving brand that is the Holiday Inn.

The Role:

We have a fantastic opportunity for a Night Porter to join the team. You’ll provide guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular check/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you’ll have a keen eye for the detail.

The Ideal Candidate:

We’re looking for a Night Porter with previous experience of working Nights within a hotel or hospitality environment. As Night Porter, you’ll need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme " save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme " free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.