Receptionist

In the heart of this Shakespearean market town is our boutique Hotel Indigo Stratford-upon-Avon, surrounded by the wealth of culture this idyllic town has to offer. Steeped in history and home to William Shakespeare, we share our neighbourhood with his 16th-century birthplace. You will recognise links to Stratford’s heritage throughout the design of our boutique hotel rooms.

Formerly the Falcon Hotel, this stunning historic building has been in the heart of the Stratford-upon-Avon neighbourhood for centuries. The original Tudor decorative black and white half-timbering and slanted windows are now blended perfectly with a modern and stylish design that provide guests with a unique boutique hotel. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

Also home to The Woodsman " our Restaurant with a core field to fork philosophy. The Woodsman offers a traditional approach to contemporary British cooking in comfortable and convivial surroundings.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We’re looking for a confident Receptionist to join the team. You’ll be front and centre of our stage providing guests and visitors with a warm welcome and unparalleled service. Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first -class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction. You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check -in and check -out are seamless, and be polite, courteous and helpful to guests at all times. You’ll need to be able to build quality working relationships between the other Front of House departments, supporting them when needed, to work together to ensure the smooth running of each area.

The Ideal Candidate:

We’re looking for a Receptionist who likes to get to know people. Being the first point of contact for our guests, you’ll need to be a strong communicator and have the ability to hold genuine, authentic conversations and inspire our guests to create wonderful memories. You should have good attention to detail and clear customer focus, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential. Having a knowledge of the local neighbourhood is very important, you’ll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.